RETURN POLICY


SHOPEDONA.COM is happy to accept returns of unwanted items (excluding earrings for hygiene reasons) within 14 days of purchase (Canada) and 28 days (international). All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request as quickly as possible.

We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of SHOPEDONA.COM.

Please note we might not email you upon receipt of your parcel, if you would like to confirm that your parcel has arrived to our offices, please check your tracking number on the parcel courier’s website.

Returns are usually processed within 10-14 working days, although during busy periods this may vary. As soon as we’ve received and taken care of your return, you'll receive an email confirming that your refund has been issued.

Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers.

Refunds will always be processed onto the same debit or credit card used for purchase.

EXCHANGE


If you require a different size or want to exchange what you’ve bought for another piece of jewellery, we are happy to offer exchanges within 14 days of purchase (Canada) and 28 days (internationally). To proceed with an exchange, simply fill out the slip that came with your parcel, tick the exchange box and state which item you’d like to swap it for. If the new item is more expensive, a member of our team will call you to take the additional payment and subsequently they’ll refund you your money if the item is of a lower value. We try to arrange exchanges and refunds as fast as we can but during busy periods, it can take up to two weeks.